Cancellation Policy

At C-K Vets our goal is to provide quality care in a timely manner. We have implemented an appointment/ cancellation policy which enables us to better utilize available appointments for our patients’ needs.

  • Appointment Cancellation: Please be courteous and call our clinic promptly if you are unable to attend your appointment; we request that you give us at least 24 hours’ notice. Available appointments are in high demand and your early cancellation notice will give another patient the opportunity to make use of your allotted time. In cases of extraordinary circumstances that do not allow one day advance notice, the clinic still appreciates to be informed about the missed appointment. After a second cancellation of less than 24 hours’ notice, we reserve the right to ask for all future appointments to be paid in full and in advance.
  • No Show Policy: A “no show” is an appointment missed without advance notice. A failure to present at the time of a scheduled appointment will be recorded in the clients’ file and we reserve the right to ask for all future appointments to be paid in full and in advance.
  • We respect our time as well as others so we have implemented these policies in order to make it efficient for all involved and to better serve the needs of all our patients.
Important COVID-19 Update

In order to keep our community and team as safe as possible, we will be practicing “hands free” or “socially distanced” appointments.  Our hospital doors will be locked, when you contact us over the phone we will give you clear instructions on how to proceed for your appointment.  All food or medication pick ups will be done “curbside”.  Due to staff restrictions at this time local emergency care from midnight (12am)  till 8am is being referred to Walker Road Animal Hospital 519-972-9000 or London Regional Emergency Hospital at 519-432-3300. 

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